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Shipping & Returns
At Fabtymecity, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible.
- A confirmation email will be sent to you once the order is authorized and verified.
- Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.
- It normally takes 3-5 business days to process your order. Please note that holidays & weekends are not included.
Please note: Total Delivery Time = Processing Time + Shipping Time
Shipping & Delivery
5-20 BUSINESS DAYS
UK & EUROPE:
7-25 BUSINESS DAYS
REST OF WORLD:
15-30 BUSINESS DAYS
Delivery times are estimates and commence from the date of shipping, please noted that it could take longer than expected due to invalid address, customs clearance procedures or other issues.
Postal deliveries: If you haven’t received your package based on the above estimates. please feel free to contact us by clicking “Contact Us” in your order with submitting the ticket, we will reply to you within 24 hours.
We hope you enjoy your shopping experience with us. Your satisfaction is always our first priority. Please feel free to contact us by clicking“Contact Us”in your order with submitting the ticket, we will reply to you within 24 hours.
Our Return Policy is as follows:
- You may return all products within 30 days(from the date you receive the items) of delivery for exchange or refund. The original bag and tag should be intact , not be damaged.
- For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.
- Please note the following items cannot be returned or exchanged: Swimsuit, lingerie, bodysuits, swimwear, jewelry, and accessories.
- We do not accept returned items that were sent back by you directly without checking with us first.
- Please do not make returns directly to the address on the package received. only send to the address that our customer service provided .
- If you wish to return the items to the nearest return address, please contact with us and our customer service will reply to you within 24 hours.
- Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with credit card for your refund to appear.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. unless a mistake is made by Fabtymecity.